What you are usually afraid of
The server dies on a Tuesday and the shared drive is the business. Someone deletes a folder and notices on Friday. A PC that held the only copy of a job is gone. The last person said the backup was fine, and nobody has opened a restore.
Those are the questions we answer before the sale. What is being copied. How far back you can go. Whether the server is in it. How we prove a restore. What is not included in the monthly care.
What we set up
- Image backups of the Windows server or the Linux server, so a dead machine can be brought back as a machine, not as a pile of loose files
- The PCs that hold work the server does not have
- A file or a folder from an earlier day, when the whole server is fine and one person made a mistake
- A schedule and a retention window agreed before we start, so "how far back" is a number we both know
- A test restore we open with you. A backup that has never been restored is a rumor
- Records a clinic has to keep, with the retention window you agreed to, proved by that same restore
- The jobs watched afterward. A read-only desk can sort a failed job, a stalled copy, or a machine that stopped checking in. That watch does not start, stop, or change the backups, and it is not a substitute for the copies themselves
What this is not
It is not included in Omega Total Care. It is not included in ala carte. Care is the person and the patches. Backup is the copy you can bring back. They are sold and run as two services so neither one is pretending to be the other.
We can take over a backup already in the office, or stand one up where there is nothing worth trusting. The brand of the backup software is the one that fits the server you have. The promise is the restore.